Vitals: Reviews, Bundles & 40+

Hi there, and thank you for the thoughtful review. It means a lot that the upsell and bundling tools are earning their place in your store.

On the Direct Revenue Assists charge, you're right to flag it. As the apps keep driving results for your store, the charge reflects the value they're delivering. I know it's a lot to see there, and I don't want it to overshadow how well the rest is working for you.

We've written to you with what we can do about the charge, and the setup that would suit your store best. Reply there, or write to help@vitals.co and ask for me, and I'll take care of it.

Michael, Head of Support

Thank you very much. This genuinely made our day. Seeing the upsell pull its weight like that is exactly why we build the way we do.

And I'm really glad we were there quickly when you had that early wobble. New apps make people nervous, and those first moments matter more than almost anything else we do.

You're in good hands whenever you need us, just write to help@vitals.co and ask for me. We're always glad to help!

Michael, Head of Support

Hi there,

Thank you for flagging this. I'm sorry the change landed on you with no warning.

You're right that a flat plan turning into "$29.99/month + usage" isn't okay without telling you what "usage" means and how it gets charged. That's on us, and we dropped it here.

For context: Vitals has held the same $29.99/month base for six years, with all 40+ features included. Usage charges are built for stores running real volume across the suite. They shouldn't show up as a surprise invoice with no explanation. We've changed how a few things are metered, so a bill like this one shouldn't happen again.

I want to sort out these charges with you. Write to help@vitals.co and ask for me, and we'll make it right immediately.

Michael, Head of Support