TrustWILL Product Reviews App
Meets our highest standards for performance, design, and integration. Learn moreOpens in new window
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TrustWILL(formerly Trustoo): collect photo&video reviews, engage customers, and build brand trust.
TrustWILL from CWILL is a review solution (formerly Trustoo from Channelwill) that helps merchants leverage photo & video reviews to build customer trust and showcase authentic feedback. Reviews appear in customizable widgets aligned with your brand, turning customer experiences into visible social proof. Data-driven insights and AI analysis reveal review performance and impact on conversions. 24/7 multilingual support ensures global usability.
- Display reviews in beautiful widgets, visual editing page for quick use.
- Auto-translate reviews in multi-language and unlimited translation
- Collect reviews via QR codes, WhatsApp, Amazon and other platforms.
- Send automatic review request emails, show discounts for adding a photo
- AI Insights: Summarize key points and smartly sort high-value reviews
- Popular with stores like yours
- Based in United States
Languages
French, English, Spanish, Italian, Japanese, Portuguese (Brazil), Chinese (Simplified), German, Dutch, Portuguese (Portugal), Czech, Danish, Norwegian (Bokmål), Polish, Finnish, Swedish, Turkish, Thai, Chinese (Traditional), and Korean
Works with
- Checkout
- Customer accounts
- Shopify Flow
- Shopify Admin
- Aliexpress
- DSers
- LOOX
- Pagefly
- product reviews gratis
- reviews.io
Categories
Campaign types
Managing campaigns
Display options
Pricing
Free
Free
Features
- 50 review requests (order-based)
- Import reviews
- Show 6 reviews per product
- Discount code
- 24/7 Chat support
Starter
$11.99 / month
or $115.10/year and save 20%
$5 per additional 100 orders.
Features
- 200 review requests (order-based)
- Show unlimited reviews
- Branded email templates
- Google snippet
- Reply reviews
- Webp images Opt
7-day free trial
Growth
$29.99 / month
or $287.90/year and save 20%
$5 per additional 100 orders.
Features
- 500 review requests (order-based)
- Google shopping integration
- Product grouping
- Customer account
- Video reviews
- Q&A
7-day free trial
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
Reviews (1,461)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
Feedback submitted
Merchants value this app for enhancing sales and customer trust through effective review management. It's praised for ease of use, customization options, and multilingual support. The app allows importing reviews with photos and displays them in attractive widgets, improving store aesthetics. Reliable performance and quick setup are noted, while customer support is commended for responsiveness and professionalism. It's seen as a valuable tool for managing reviews and enhancing the shopping experience.
accidentally deleted all my products on Shopify and lost all my reviews along with them. I was devastated because those reviews took a long time to build. I reached out to the Trustoo support team and they were incredibly helpful — they were able to locate all my reviews and reassign them back to the correct products on my store.
I honestly didn’t think it was possible to recover them. Trustoo saved me. If you’re looking for a reliable review app that actually has your back when things go wrong, this is it.
10/10 would recommend.
SCAM TO LET YOU PAY!
They keep saying that there system is working but it failling hardd!!
I have been trying for months to get email request sent. Doing 10.000 orders a month and receive 0 reviews... even my own orders will not get an email. And they keep saying they sent it.
Funny part on the free plan (it's really working) once you upgrade. It will stop working.
Money back? nope, limited by all the functions.
Don't ask me why I keep trying to chat with them if there stupid answer always is that's working, IT'S NOTTT
I'M SUPER ANGRY
Hi there,
We’re sorry to hear that you had a frustrating experience at that time.
After reviewing your case back then, we found that the review request emails were scheduled based on your email timing settings — specifically, they were set to be sent 3 days after the order was marked as shipped. Since some of the orders had not yet reached the shipment trigger, the system was still waiting for the configured condition before sending.
We understand how confusing this may have felt, especially when you were expecting the emails to go out immediately. Our team did review the setup and provided a detailed explanation to clarify how the trigger rules were working in your account.
Please note that email sending behavior is not affected by plan level — both free and paid plans follow the same trigger logic.
Although you’ve decided to uninstall the app, we genuinely appreciate that you gave us a try. If you ever decide to revisit review automation in the future, we’d be more than happy to assist with setup to ensure everything works as expected from the start.
Wishing you and your store continued success.
— The TrustWILL Review Team
I had some trouble importing reviews through the Trustoo Review App and wasn’t sure how to fix it. When I contacted support, Faith stepped in and handled everything with great efficiency. She quickly diagnosed the issue and resolved it without any complications.
What stood out the most was how clear and communicative she was throughout the process. She made sure I understood what was going on and confirmed that everything was working perfectly before wrapping up.
It’s always reassuring to receive such reliable and professional support. Really grateful for the help made my experience much better!
Support
App support provided by CWILL.
Resources
Launched
January 13, 2022 · Changelog
Data access
This app needs access to the following data to work on your store. Learn why in the developer's privacy policy .
View customer data:
Sensitive data, device and activity data
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Sensitive data
Name, email address, phone number, physical address
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Device and activity data
Geolocation, IP address, browser and operating system, browsing behavior, client ID cookie
View staff and contributor data:
Store owner, blog contributors
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Store owner
Name, email address, phone number, physical address
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Blog contributors
Email address, IP address, browser and operating system
View and edit store data:
Customers, products, orders, discounts, store analytics, Online Store
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Edit customers
Customer data, browsing behavior
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Edit products
Products, publications of products on sales channels, collections
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Edit orders
All order history for the last 60 days
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Edit discounts
Discount codes and promotions
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Edit store analytics
Web pixels
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Edit Online Store
Theme, Online Store pages
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View other data
Locales
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