CWILL Order Tracking
Meets our highest standards for performance, design, and integration. Learn moreOpens in new window
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Formerly ParcelPanel & ParcelWILL: cut WISMOs, protect revenue, build loyalty, and drive more sales.
Track orders in real time and catch shipping exceptions and stalled shipments before customers complain—cutting WISMOs, workload, and costly losses. Keep shoppers informed with automatic shipping notifications and a branded, localized tracking page with EDD that lifts satisfaction, loyalty, and repeat purchases. Turn post-purchase traffic into sales with smart upsells and AI recommendations. Make data-driven decisions with analytics on carrier performance and delivery times. Enjoy 24/7 support.
- Sync and track your order in real time to last-mile delivery, cutting WISMOs.
- A branded, customizable tracking page under your own domain, building loyalty.
- Automatic shipping notifications on tracking events lift delivery transparency.
- Smart upsells & AI recommendations that turn tracking order visits into sales.
- One-click dropshipping mode hides Chinese origin for cross-border stores.
- Popular with stores like yours
- Based in United States
Languages
German, English, Spanish, French, Chinese (Simplified), Italian, Chinese (Traditional), Swedish, Dutch, Portuguese (Brazil), Czech, Danish, Finnish, Japanese, Korean, Norwegian (Bokmål), Polish, Thai, Turkish, Portuguese (Portugal), and Norwegian
Works with
- Checkout
- Customer accounts
- Shopify Flow
- Shopify Admin
- Gorgias
- Headless
- Judge.me
- Klaviyo
- PageFly
- PayPal
Categories
Tracking
Notifications
Labels and packaging
Pricing
Choose the plan that best fits your business.
Free
Free
Features
- 20 orders/month
- Access to 1,600+ carriers & growing
- Real-time sync & tracking
- Branded & localized tracking page
- Smart shipment dashboard
- Dropshipping mode
- Basic analytics
- Built for customer accounts
Essential
$11 / month
or $108/year and save 18%
$0.05 per additional quota
Features
- 200 orders/month
- Custom shipment status
- Post-purchase EDD
- AI product recommendations
- Shipping protection
- Shipping notifications
- Discount upsells
- Advanced analytics
7-day free trial
Professional
$59 / month
or $564/year and save 20%
$0.05 per additional quota
Features
- 2,000 orders/month
- Auto-translate tracking details
- CSV & PDF export
- Pre-purchase EDD
- Pro integrations: Klaviyo, PayPal, more…
- API & Webhooks
- Remove CWILL branding
- CWILL post-purchase hub
7-day free trial
Enterprise
$479 / month
or $4,548/year and save 21%
$0.05 per additional quota
Features
- 25,000 orders/month
- Dedicated tracking channel
- Custom integrations
- Dedicated onboarding manager
- Customer success manager
- Priority support
- And more…
7-day free trial
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
Reviews (2,856)
Clicking a tracking number in my Shopify admin orders view sends me to a broken page instead of the correct tracking site - reported it days ago and support still hasn't fixed it tell me to talk to Shopify support instead of fixing it! never heppend to me before Very disappointing! Nothing but bugs since I installed this app - it's frustrating
Dear Vedya,
We're truly sorry for the frustrating experience you had.
After reviewing your case, we identified that the issue was caused by multiple third-party apps updating the same tracking link field in Shopify. When more than one app manages this field, the most recent update overwrites the previous one, which resulted in the unexpected tracking link behavior you experienced.
To help resolve the issue, we've already had one of our product specialists reach out to you with detailed instructions on how to prevent this from happening in the future. Please kindly check your email, where you'll find the recommended configuration steps.
We truly appreciate your feedback, as it helps us improve both our product and our support. If you have any further questions or need additional assistance, please don't hesitate to reply to our email or reach out to us via Live Chat. We're committed to making this right.
CWILL Order Tracking Team
Great customer support along with a very solid app. Been using it for 6+ months now. Almost no WISMO emails. Customers like being able to keep track of everything. Price is also very affordable.
qucik reponse to solve my enquiry smoothly.
Support
App support provided by CWILL.
Resources
Launched
January 25, 2019 · Changelog
Data access
This app needs access to the following data to work on your store. Learn why in the developer's privacy policy .
View customer data:
Sensitive data, device and activity data
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Sensitive data
Name, email address, phone number, physical address
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Device and activity data
Geolocation, IP address, browser and operating system, browsing behavior, client ID cookie
View staff and contributor data:
Store owner, blog contributors
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Store owner
Name, email address, phone number, physical address
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Blog contributors
Email address, IP address, browser and operating system
View and edit store data:
Customers, products, orders, marketing, store analytics, Online Store, Shopify admin, other data
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View customers
Browsing behavior, customer data
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Edit products
Products, product listings, inventory, collections
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Edit orders
Order fulfillments, merchant managed fulfillment, all order history, third-party fulfillment, shipping information
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Edit marketing
Marketing events
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Edit store analytics
Web pixels
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Edit Online Store
Theme, Online Store page content on a path controlled by the app, Online Store pages
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Edit Shopify admin
Files
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Edit other data
Locales, locations, Online Store navigation, publications of products on sales channels
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