Ilana's JSON‑LD for SEO (TM)

I’ve been a paying customer of this app for a couple of years and recently ran into an issue after being billed for a renewal I missed canceling by just 5 days. I reached out promptly, expecting some flexibility given my long-term use, especially since the app’s own policy indicates that exceptions can be considered in certain cases. Despite that, I was told there are absolutely no exceptions, showing zero flexibility or consideration for customers, even in reasonable situations.

What was more concerning than the refund denial itself was the tone of the communication. Throughout the interaction, I remained polite and professional in trying to resolve the issue. After a couple of follow-ups, I was told further emails would not be responded to and that my messages were “bordering on harassment,” which felt dismissive and not aligned with a customer-first approach.

From a functionality standpoint, I also discovered that the app was duplicating structured data already provided by Shopify, which may negatively impact SEO rather than improve it.

Overall, while the app may work for some, my experience with both the support and the value provided was disappointing. I would recommend others carefully evaluate whether it’s truly adding value to their store before committing long-term. If you are unsure, uninstall before your renewal because you will not get your money back.

The only rich results app you need for SEO - stop looking elsewhere. I come from a software background, so I can usually tell when something is built well versus just marketed well, and this app gets my stamp of approval. It solves a very specific SEO problem without a bunch of fluff, and it gives me confidence that a technical layer I don't want to babysit is being handled correctly. The recurring result analysis emails are great too, seeing a glimpse of what the app is doing and how well it's working.

Ilana has been great. She clearly knows this space inside and out, she’s responsive, and makes an initiative to ensure her app is helping your business. She proactively checks in to review the app and SEO results instead of just pointing you to docs and moving on. This is a common theme, as you can see in other reviews across the board. Thanks Ilana!

We’ve been using the JSON-LD for SEO app and have had a great experience so far. After installing it, we started seeing Rich Results for our products in Google search. The app runs smoothly, and it’s reassuring to know that performance is actively monitored as part of the subscription.

We highly recommend this app.