Featured images gallery
Acquire new customers and close sales by connecting with shoppers in chat.
Shopify Inbox is a free messaging tool that lets you chat with customers as they shop. While you chat, use live customer information like products viewed, what’s in their cart, and past orders to tailor messages to your customer. Upsell by recommending products or offering discounts to increase order value. Quicker responses can increase conversion by up to 69%—help customers faster with Inbox’s AI-powered instant answers and suggested replies.
- Add chat to your store with a seamless workflow in Shopify.
- Answer questions quickly with AI-powered suggested replies.
- Quickly understand who customers are with profile and cart details.
- Send product recommendations, photos, and discounts without leaving the chat.
- Automate greetings, contact capture, and FAQs to save you and your buyers time.
- Popular with stores like yours
- Based in United States
Languages
English, French, German, Italian, Japanese, Portuguese (Brazil), Spanish, Chinese (Simplified), Chinese (Traditional), Czech, Danish, Dutch, Finnish, Korean, Norwegian, Portuguese (Portugal), Swedish, Thai, Turkish, Vietnamese, and Polish
Works with
- Shopify Admin
- Online Store
Categories
Real-time messaging
Automated responses
Reviews (5,344)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
Feedback submitted
Merchants value this app for enhancing customer communication, boosting service, and conversions. It's praised for its intuitive interface, easy setup, and seamless Shopify integration. Key features include real-time chat, AI-suggested responses, and product recommendations. The app supports multiple devices, ensuring reliable notifications and smooth operation. Merchants find AI assistance helpful for drafting responses, and support is effective, enhancing the user experience.
Very Good, the only problem is when sending an image the customer cannot open it when they receive it from us.
This application functions exactly as expected, as is our experience with all that Shopify does. It assists with a fast, additional / separate communication channel between business email and chat, is customizable with regards to hours, online and offline messaging, etc., includes direct linking to products, client information, orders and more, and is accessible from multiple devices. All with AI support. We have no issues with causing slow loading or issues using Chrome which is our default browser. We would highly recommend...
It would have been ok if it didnt conflict with chrome. If you look at the site under developer tools it shows up as a javascript error. That is why I had to remove this app.
Support
App support provided by Shopify.
Resources
Launched
August 14, 2019
Data access
This app needs access to the following data to work on your store. Learn why in the developer's privacy policy .
View customer data:
Sensitive data, device and activity data
-
Sensitive data
Name, email address, phone number, physical address
-
Device and activity data
Geolocation, IP address, browser and operating system
View staff and contributor data:
Store owner, staff members
-
Store owner
Name, email address, phone number, physical address
-
Staff members
Name, email address, phone number
View and edit store data:
Customers, products, orders, store credit, store analytics, staff accounts, Online Store, Shopify admin, other services
-
Edit customers
Customer data
-
View products
Product listings, products, collections
-
Edit orders
All order history for your Shopify Inbox channel, assigned fulfillment, draft orders, merchant managed fulfillment, returns, third-party fulfillment
-
View store credit
Store credit accounts
-
View store analytics
Analytics
-
View staff accounts
Staff accounts
-
Edit Online Store
Checkout page, checking for web cookies and conversion tracking pixels, Online Store settings, theme
-
View Shopify admin
Legal policies
-
View other services
Apps
-
View other data
Brand settings, checkout settings, locales, price rules
Featured in
More apps like this
