Shopify Inbox

Name: Shopify Inbox
Brand: Shopify
Rating: 4.7 (5415 reviews)

Pricing: Free
Rating: 4.7 (5,415)
Developer: Shopify

Install

Use Shopify Inbox to turn browsers into buyers

An AI sales associate for your online store

Inbox puts an AI-powered sales associate on your storefront. Buyers can ask questions and get help finding the right products from your catalog. When buyers sign in with Shop, your Inbox agent can personalize replies using their preferences and purchase history from across Shopify. Run Inbox with or without the agent. Inbox learns from your catalog, policies, and store content while you control its tone, style, and rules.

Your Inbox agent helps shoppers from the first click.
Connects to your catalog, inventory, and policies with zero setup.
Set your agent’s tone, style, and rules so every reply sounds on-brand.
Rate chats to train your agent. The more you rate, the sharper it gets.
Built-in analytics: orders assisted, buyer satisfaction, and more.

Popular with stores like yours: Based in United States

Languages

English, French, German, Italian, Japanese, Portuguese (Brazil), Spanish, Chinese (Simplified), Chinese (Traditional), Czech, Danish, Dutch, Finnish, Korean, Norwegian, Portuguese (Portugal), Swedish, Thai, Turkish, Vietnamese, and Polish

Works with

Shopify Admin
Online Store

Reviews (5,415)

Overall rating

4.7

Counts per rating level

80% of ratings are 5 stars
4.4K
12% of ratings are 4 stars
675
3% of ratings are 3 stars
166
1% of ratings are 2 stars
74
3% of ratings are 1 stars
148

All reviews

What merchants think

This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.

Feedback submitted

Merchants find this app valuable for enhancing customer communication with real-time chat, AI-powered responses, and product recommendations. It integrates seamlessly with Shopify, offering features like viewing customer cart contents and photo uploads. The app is praised for reliable notifications, smooth operation across devices, and effective support. Merchants appreciate the AI assistance for organizing conversations and managing busy chat queues, improving customer service and potentially boosting conversions.

June 17, 2026

Great App with added benefit of auto response and linking products. Room for improvement on HUD/user interface for Unread messages and managing messages. All around pretty great though!

Pixels & Ink

United States

About 5 years using the app

June 9, 2026

I had access to chats/ inbox but for a long time now i have not been able to access this shopify in box aka chats, I was told to reach out to tech support yet are unable to find any tech support links to help resolve these issues. fortunately i am not the only one at my company and others still have access but I do not.
I can log in to shopify in box in on of my stores but when I click on a chat it errors out and then the other store i will not allow me access at all so I have to log in through my first store then try to click over to it. only for it to error out.

MRCOOL DIRECT

United States

Almost 3 years using the app

Shopify replied June 15, 2026

Thanks for the detail. A chat that errors on click, plus one store you can't open at all while colleagues can, usually points to something account- or permission-specific. Two things that help: ask your store owner to confirm your staff permissions on the affected store (since teammates still have access), and reach our support team directly at help.shopify.com/support to look into the errors on your account. Trying a different browser or incognito can also rule out a cached session.

May 14, 2026

I find this app very helpful. It's an easy way for my customers to contact me. I like that I'll get email notifications when I get a new message in the Inbox. It works very well with my website and in the Inbox messages app. Overall, very happy with this app.

Earth Song Jewelry

United States

About 4 years using the app

Support

App support provided by Shopify.

Resources

FAQ

Developer

Shopify

Website

151 O’Connor St, Ottawa, ON, ON, CA

Launched

August 14, 2019

Data access

This app needs access to the following data to work on your store. Learn why in the developer's privacy policy .

View customer data:

Sensitive data, device and activity data

Sensitive data

Name, email address, phone number, physical address
Device and activity data

Geolocation, IP address, browser and operating system

View staff and contributor data:

Store owner, staff members

Store owner

Name, email address, phone number, physical address
Staff members

Name, email address, phone number

View and edit store data:

Customers, products, orders, store credit, store analytics, staff accounts, Online Store, Shopify admin, other services

Edit customers

Customer data
View products

Product listings, products, collections
Edit orders

All order history for your sales channel, assigned fulfillment, draft orders, merchant managed fulfillment, returns, third-party fulfillment
View store credit

Store credit accounts
View store analytics

Analytics, reports
View staff accounts

Staff accounts
Edit Online Store

Checkout page, checking for web cookies and conversion tracking pixels, Online Store settings, theme
View Shopify admin

Legal policies
View other services

Apps
View other data

Brand settings, checkout settings, locales, price rules