AE: Order Editing & Upsell
Meets Shopify's highest quality standards for speed, ease of use, and merchant value
- Pricing
-
Free plan available. Free trial available.
- Highlights
- Use directly in Shopify admin
- Rating
- 5.0 (175)
- Developer
- Account Editor
Featured images gallery
Cut support tickets with self-service order edits. Increase profits & boost post-purchase experience
When customers make mistakes, it costs you money. Enable customer self-service with Account Editor, the Shopify order editing app. It provides flexible order management with shipping address validation. This app lets customers make self-service edits on the order status page, boosting the post-purchase experience. Reduce order cancellations & returns, minimize support tickets & free up your team. Plus, you can increase your average order value with post-purchase upsells & send custom invoices.
- Let customers instantly add, remove & edit items + edit address after purchase
- Google-powered address validation service so customers enter the right address
- Send customisable automated emails to staff & customers when orders are edited
- Increase average order value (AOV) with post-purchase upsell offers during edit
- Works seamlessly with Shopify Flow and provides 3PL integration
- Highlights
- Use directly in Shopify admin
Languages
English, French, Dutch, Spanish, Portuguese (Portugal), Italian, Swedish, and German
Works with
- Checkout
- Customer accounts
- Shopify Flow
- Checkout
- Thank you page
- Order Status page
- New customer account
- Flow
- Customer Accounts
Categories
Order updates
Customization
Offers and recommendations
Pricing
Free
Free
- 10 order edits/month
- Add & remove items
- Shipping address editing
- Invoice downloads
- 1 language support
- Email + chat support
- Unlimited email notifications
Bronze
$25 / month
- 100 order edits/month
- 50 shipping address validations/month
- Includes all Free plan features, plus
- Edit item quantity & order cancellations
- Automatic discount recalculation
- 2 languages supported
- Basic analytics & upsell feature
- Priority Chat + email support
7-day free trial
Silver
$75 / month
- 1000 order edits/month
- 100 shipping address validations/month
- Includes all Bronze plan features, plus
- Change variant & upgrade shipping method
- Shipping & tax recalculation
- 3PL integrations using Shopify Flow
- Cancellation retention rules
- Line item property editing
7-day free trial
Gold
$200 / month
- Unlimited order edits
- 300 address validations/month
- Includes all Silver plan features, plus
- Add & edit order notes
- Language customization
- Advanced analytics & insights
- Fraud prevention analysis
- Multi-language support in Silver & Gold
7-day free trial
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
Reviews (175)
- 100% of ratings are 5 stars
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0% of ratings are 4 stars
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0% of ratings are 3 stars
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0% of ratings are 2 stars
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0% of ratings are 1 stars
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants appreciate this app for allowing customers to edit their orders post-purchase, enhancing customer experience and reducing support needs. It supports address changes, quantity adjustments, and adding new products, boosting average order value through upsells. The interface is user-friendly and integrates well with Shopify, featuring smart cancellation settings. The support team is responsive and knowledgeable, helping streamline processes and decrease support tickets.
The Account Editor app is a must have. It gives customers the ability to manage their orders and allows for post-purchase upsells and changes like no other app we've found to date. If you are looking to improve your customer experience and engagement and also increase your AOV, this app is the way to go.
Account Editor has been a game-changer for my store. It empowers customers to edit their own orders, which not only improves their experience but also significantly reduces the number of support tickets we receive. The ability to save customer tickets has also helped us streamline our internal processes and provide faster, more efficient service.
One of the standout features for us has been the upsell functionality — it's a great bonus that allows us to increase average order value without any extra effort. Everything works smoothly, and the app integrates seamlessly with our workflow.
Highly recommend Account Editor to any merchant looking to boost efficiency and drive extra revenue!
Account Editor lets our customers update their orders easily after checkout—like changing variants or fixing shipping details—without reaching out to support. It's reduced our support tickets and improved customer experience. Simple setup, great support!
Support
App support provided by Account Editor.
Or visit their support portalData access
This app needs access to the following data to work on your store. Learn why in the developer's privacy policy .
View personal data:
Customers, store owner
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Customers
Name, email address, phone number, physical address, geolocation, IP address, browser and operating system
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Store owner
Name, email address, phone number, physical address
View and edit store data:
Customers, products, orders, discounts, gift cards, store credit, Online Store
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Edit customers
Customer data
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Edit products
Inventory, product listings, products, publications of products on sales channels, or collections
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Edit orders
All order details, assigned fulfillment, merchant managed fulfillment, shipping information, third-party fulfillment, draft orders, or order edits
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View and Sync Discounts
Discount codes and promotions
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Edit gift cards
Gift cards
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Edit store credit
Store credit account transactions or store credit accounts
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Edit your Online Store
Checkout page
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View other data
Locations, Shopify Markets settings, or inventory of products and their variants
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