17TRACK Order Tracking
Meets Shopify's highest quality standards for speed, ease of use, and merchant value
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Automate order tracking and returns management to reduce costs, retain more revenue
Once orders are fulfilled, 17TRACK Order Tracker starts automatically and keeps customers informed with real-time shipping updates, reducing WISMO tickets. Create a branded, multilingual tracking page with full customization to enhance your brand. Boost sales with smart product recommendations. Simplify returns to retain revenue, reduce costs, and hide Chinese origin details in one click. Reduce chargebacks and speed up fund release with PayPal Push. Need help? Our team is available 24/7.
- Branded tracking page with EDD—track orders on your site, reduce WISMO calls.
- Automate returns to retain revenue, and enjoy 24/7 support.
- Real-time email updates reduce WISMO and boost trust.
- Hide Chinese origin details for dropshipping.
- Track last-mile delivery and sync shipping info to PayPal.
- Popular with stores like yours
- Based in United States
- Highlights
- Use directly in Shopify admin
- Works with the latest themes
Languages
English, Chinese (Simplified), French, German, Spanish, Italian, Portuguese (Portugal), Swedish, Dutch, Turkish, Finnish, Japanese, Korean, Norwegian (Bokmål), Polish, Portuguese (Brazil), Czech, and Danish
Works with
- Checkout
- Customer accounts
- Shopify Flow
- PayPal
- Klaviyo
- Omnisend
- Loox
- Trustpilot
- Judge.me
Categories
Labels and packaging
Managing shipments
Pricing
Free
Free
- 50 shipments per month
- 5 free returns per month
- Access 2,800+ carriers
- Branded tracking page
- PayPal integration
- Dropshipping mode
- Custom shipment alert
Basic
$9 / month
or $86/year and save 20%
- 200 shipments per month
- 10 free returns per month
- Customize tracking page
- Worry-Free Purchase
- Tracking number redirection
- Shopify shipping status and emails
- Email notifications
- Basic analytics
14-day free trial
Pro
$49 / month
or $470/year and save 20%
- 1000 shipments per month
- 50 free returns per month
- Seller notifications
- Shipments export
- Multilingual email notification
- Remove 17TRACK branding
- Multilingual tracking pages
- Estimated Delivery Date (EDD)
14-day free trial
Premium
$159 / month
or $1,526/year and save 20%
- 2000 shipments per month
- 100 free returns per month
- Customize email triggers
- Transit time analysis
- On-time delivery analysis
- Exception orders analysis
- Split order email notifications
14-day free trial
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
Reviews (2,706)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants highly recommend this app for enhancing customer satisfaction with seamless, transparent order tracking. It supports real-time tracking across multiple carriers, reducing customer inquiries and improving the post-purchase experience with automated notifications and branded tracking pages. The app features a user-friendly interface, batch tracking, and integration with other platforms. Merchants also appreciate the reliable setup and responsive customer support.
The features and the support of this app are great!
But the main issue is that as a tracking app, it just doesn't work due to the fact it doesnt show real time results.
There is a 3 to 6 hour de-sync from what the tracking on their main website
DO NOT INSTALL, this is app is very buggy and messy, many customer complaints after upgrade to higher quotas. I ran out of quota, so i upgrade, then "manually sync" 60 days. I was confident the app would sync. I get many messages about customers not able to track tracking. I look to see and the issue was still there. I tried to manually sync again. I reach to support and then mention it was because i reached quota (i have enough since i upgraded), and they still cant fix my issue, cant be confident with this messy dashboard. Uninstalling....
I love the app. It's amazing to have a customized page for our clients, and strong analytics to monitor the shipping flux is a perfect tool.
Support
App support provided by 17TRACK.
Get supportResources
Launched
January 4, 2021 · Changelog
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