17TRACK Order Tracking

Name: 17TRACK Order Tracking
Brand: 17TRACK
Rating: 4.9 (3360 reviews)

Pricing: Free plan available
Rating: 4.9 (3,360)
Developer: 17TRACK

View demo store

Order tracking and return management for merchants to reduce WISMO and drive more sales

Automate tracking and returns to lower support costs and retain revenue. 17TRACK provides a branded, multilanguage tracking page with EDD to manage customer expectations. Boost sales through smart product recommendations and timely notifications. Simplify your returns process with a self-service portal to build loyalty. Protect your brand by hiding Chinese origin info in one click—a must-have for dropshipping. Use shipping analytics to optimize logistics.We’re here for you 24/7 with expert care

Branded Tracking Page & EDD: Reduce WISMO and manage delivery expectations.
Automated Email Notifications: Send shipping updates to build customer trust.
Hide All China Info: Protect your brand with a one-click dropshipping mode.
Self-service Returns: Automate return requests to retain revenue and save time.
Shipping Analytics: Optimize carrier performance with data-driven insights.

Popular with stores like yours: Based in United States

Languages

English, Chinese (Simplified), French, German, Spanish, Italian, Portuguese (Portugal), Swedish, Dutch, Turkish, Finnish, Japanese, Korean, Norwegian (Bokmål), Portuguese (Brazil), Czech, Danish, Chinese (Traditional), and Russian

Works with

Checkout
Customer accounts
Shopify Flow
Shopify Admin
Judge.me
Klaviyo
Loox
Omnisend
PayPal
Trustpilot

Pricing

Free

Features

50 shipments per month
5 free returns per month
Access 2,800+ carriers
Branded tracking page
PayPal integration
Dropshipping mode
Custom shipment alert
Includes a 14-day Premium trial

Basic

$9 / month

or $86/year and save 20%

Features

200 shipments per month
10 free returns per month
Customize tracking page
Tracking number redirection
Shopify shipping status and emails
Email notifications
Basic analytics

Pro

$49 / month

or $470/year and save 20%

Features

1000 shipments per month
50 free returns per month
Seller notifications
Shipments export
Multilingual email notification
Remove 17TRACK branding
Multilingual tracking pages
Estimated Delivery Date (EDD)

Premium

$159 / month

or $1,526/year and save 20%

Features

2000 shipments per month
100 free returns per month
Customize email triggers
Transit time analysis
On-time delivery analysis
Exception orders analysis
Split order email notifications

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options

Reviews (3,360)

Overall rating

4.9

Counts per rating level

96% of ratings are 5 stars
3.2K
3% of ratings are 4 stars
104
0% of ratings are 3 stars
16
0% of ratings are 2 stars
3
1% of ratings are 1 stars
26

All reviews

What merchants think

This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.

Feedback submitted

Merchants highly recommend this app for reducing "Where is my order?" inquiries with real-time tracking updates. It's praised for seamless Shopify integration, supporting multiple carriers, and being ideal for international and dropshipping businesses. Features like branded tracking pages, automated notifications, and a customizable interface enhance customer experience. The app is easy to set up, reliable, and backed by responsive customer support, often assisting with setup and customization.

February 18, 2026

The query quota we paid for was used up abnormally, but the person in charge just kept giving us excuses and putting the blame on us. There were no proper measures to reassure us as a client or rebuild trust, and they only came up with a solution after we had completely lost confidence in them. It’s really disappointing, and we don’t want to use their service again.

Custype

United States

About 1 year using the app

17TRACK replied February 22, 2026

Hi there,

Thank you for your feedback. We sincerely apologize for the confusion and frustration caused regarding your tracking quota usage and our initial support response.

We would like to clarify our tracking consumption logic to address your core concern about the quota being used up:

• 1 Tracking Number = 1 Tracking Quota: synchronizing and tracking one tracking number consumes one tracking quota. This deduction occurs only when a logistics track is successfully retrieved.

To provide full transparency, our technical team can retrieve and provide you with a detailed log of your quota usage upon your request.

As a valued and important customer, your case has been flagged for high-priority handling.

For any further questions, to request the usage log, or to discuss this matter further, please contact our dedicated support team directly at info@17track.net. We will proactively follow up to ensure your concern is fully resolved.

We regret that our previous communication did not effectively address this. We are here to support you and rebuild your trust.

Sincerely,

The 17TRACK Support Team

February 4, 2026

We’ve been getting pretty poor support despite being on an annual plan.
Whenever we ask about platform functionality, the info we’re given is often inaccurate or just wrong, which means we end up having to figure things out ourselves. You’d expect the support team to at least know how the basic features work.

CASE XPRESS

Australia

7 months using the app

17TRACK replied February 6, 2026

Dear Customer,

Thank you for taking the time to share your honest feedback. We sincerely apologize for the poor support experience you have received, especially as a valued annual plan user. We fully understand your frustration when seeking guidance on platform functionality and not receiving accurate information, which ultimately forced you to resolve issues on your own.

We have immediately initiated an internal review of this incident. We are committed to ensuring that every team member can provide you with accurate and effective assistance.

Your experience is a crucial reminder of where we must improve, and we are dedicated to rebuilding your trust. To ensure you receive more efficient support, we have activated a dedicated support channel for your account and elevated our support response priority. Should you require any further assistance, please feel free to contact us. A dedicated specialist will be assigned to follow up with you.

Sincerely,
The 17TRACK Team

Edited February 20, 2026

I would give it zero stars if I could...the tracking is so inaccurate I have had three customers his week get notifications their packages were delivered, and to a different address and that caused chaos; in reality, the package was transferring to the last mile carrier. good job doing nothing correctly.

Sleekdenim.com

United States

3 months using the app

17TRACK replied February 16, 2026

Dear Customer,

Thank you for sharing your feedback. We're truly sorry to hear that inaccurate tracking notifications caused frustration and disruption for you and your customers. This is not the experience we want any of our users to have, and we completely understand your disappointment.

If you're open to it, we would greatly appreciate the opportunity to investigate what happened. Please contact us via online customer service or email (info@17track.net) with the tracking numbers of the affected orders, and we will:
- Conduct a thorough review of the tracking data.
- Identify the root cause of the incorrect notifications.
- Provide you with a clear explanation and steps we're taking to prevent similar issues in the future.

We're committed to improving our service and ensuring accurate, reliable tracking for all users. Your feedback is invaluable in helping us achieve that.

Thank you for giving us the chance to make things right. We hope to hear from you soon.

Best regards,
The 17TRACK Team